Refund Policy
Returns & Exchanges
You may return or exchange your diffuser products – as long as they have not been used or removed from the original packaging – within 30 days of receiving your order. All returns and exchanges may be subject to review. Please provide supporting images concerning your claim to Scents by Kafer (info@scentsbykafer.com). Please see the below regarding the scent diffuser (machines) return policy for a refund.
Machine Return Policy
A customer may return any diffuser (machines) they purchased online as an e-commerce purchase for any reason whatsoever within 30 days of the date of purchase or the date they receive the diffuser, whichever is later, for a refund. Shipping costs are non-refundable, and the customer is responsible for return shipping. The diffuser must be unused and in its original packaging with all parts and accessories. There will be a 20% restocking fee for any diffusers (machines) returned. The diffuser (device) must be unused. Shipping costs are non-refundable, and the customer is responsible for return shipping. There will be no refunds on used diffusers (machines).
Start-Up Fees
Start-up Fees for all financing and Installment Programs are non-refundable.
Start-up Fees for all financing and Installment Programs are non-refundable.
Installation and Service Fees
Installation and service fees are non-refundable.
Installation and service fees are non-refundable.
Installment and Finance Programs
All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.
All installment and finance programs are non-refundable and are subject to the terms agreed upon in the agreement.
Return Shipping Label
Scents by Kafer does not provide a shipping return label. You will be responsible for paying for your own shipping costs for returning your item. Initial shipping costs are non-refundable. Please allow 10 – 14 business days from the date we receive your return for us to process the refund or exchange in the original form of payment.
Shipping and Handling
Once you successfully submit a return to customer support and the request is approved, please ship your return within five days of approval. Please ensure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation included when you received it. When returning a diffuser machine or an car diffuser, please remove the fragrance oil inside the diffuser before shipping it back to prevent damage to the unit’s internal mechanisms. Using trackable shipping is highly recommended, as Scents By Kafer is not responsible for any lost or damaged packages.
Once you successfully submit a return to customer support and the request is approved, please ship your return within five days of approval. Please ensure that the item you’re returning is repackaged with all cords, adaptors, bottles, accessories, and documentation included when you received it. When returning a diffuser machine or an car diffuser, please remove the fragrance oil inside the diffuser before shipping it back to prevent damage to the unit’s internal mechanisms. Using trackable shipping is highly recommended, as Scents By Kafer is not responsible for any lost or damaged packages.
Exchanges
A product can be exchanged for any item available on our website. Once your return is in transit, it will be processed, and your exchange will be sent out within 1-3 business days.
A product can be exchanged for any item available on our website. Once your return is in transit, it will be processed, and your exchange will be sent out within 1-3 business days.
Store Credit
When an item is returned for store credit, the cost of the return label is covered by us. Once your return is in transit, it will be processed, and your store credit will be sent to your email address within 1-3 business days.
When an item is returned for store credit, the cost of the return label is covered by us. Once your return is in transit, it will be processed, and your store credit will be sent to your email address within 1-3 business days.
Damaged Items
When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is usual for the shipping carton to show some wear; however, if damage occurs to the item(s) in your shipment, please email
When your order arrives, please inspect the box for any damage that may have occurred during shipment. It is usual for the shipping carton to show some wear; however, if damage occurs to the item(s) in your shipment, please email
info@scentsbykafer.com for customer support.
Disclaimers
- We reserve the right to reject any returns that do not comply with the conditions stated above. Please contact us if you have any questions or problems.
- Remember, it's your responsibility to pack the product safely when preparing your return.
- Scents By Kafer is not responsible for any lost or damaged packages.
Return Address
849 w 41st St
849 w 41st St
Hialeah FL 33012